Frequently Asked Questions (FAQ)

Updated 3 months ago by Alex Tran

Streaming Questions

Can I use Facebook Live as a streaming provider?

Facebook Live isn't currently a supported streaming provider. For alternatives, see our recommended list of live streaming providers.

Do I need a live streaming provider?

Yes, you need a streaming provider that provides embed code you can copy/paste into the Church Online Platform.

How do I get started with a live stream?

For technical set up, equipment recommendations, and other common questions, watch the Life.Church Tech Team Q&A.

Can we do multiple streams/services in one account?

You can only do one event or stream at a time. To support multiple events, you'd need multiple Church Online Platform accounts.

Version 4 Questions

If I'm on Version 4, can I switch to Version 3 or use it as a backup?

Churches on Version 3 can migrate to Version 4, but Version 3 isn't available to new churches as a their primary version or as a backup.

If you're not sure what version you're on, here's how to identify your platform version.

When fully released, Version 4 will provide improved load times, site reliability, analytics, and a better mobile experience. We're working on new features and look forward to sharing them with you in the coming months.

Is there is an invite feature (like there was in Version 3)?

There isn't an invite feature in the current platform. As a workaround, you can add a navigation link to an invite page.

Is there a countdown timer for Version 4?

It's on our roadmap, so keep an eye out!

Is there a way to add other moments in addition to salvations?

That's a feature we're working on adding.

Playback Questions

How can I play a service on a TV?

As of right now, the Church Online Platform only supports streaming on a desktop computer or mobile device.

Why is the audio muted when I first visit the site?

Many web browsers force mute videos that autoplay when you visit a webpage. We recommend you ask your streaming provider if there's a way around this.

How do I prevent YouTube from linking to other videos when ours ends?

You can hide related videos by using the rel=0 query parameter when embedding a video. Visit the YouTube Player Parameters page for more information.

For example, notice the rel=0 parameter at the end of the YouTube link in this embed code:

<iframe width="560" height="315" src="" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

How do I hide certain elements or controls (e.g. title, progress bar) on our video player?

Controlling what's visible on your video player is platform dependent. Below you'll find links to documentation for some of the more common video platforms. If yours isn't listed, please check your video provider's documentation to see if this is possible.

Other Questions

Is there a way to chat when the video goes fullscreen on mobile?

The Church Online Platform embeds your streaming provider's player. Some players force fullscreen on specific iOS web browsers. We recommend asking your streaming provider if there's an embed option that prevents fullscreen.

How did we do?

Powered by HelpDocs (opens in a new tab)