Frequently Asked Questions (FAQ)

Updated 2 weeks ago by Alex Tran

Streaming Questions

Can I use Facebook Live as a streaming provider?

Facebook Live isn't currently a supported streaming provider. For alternatives, see our recommended list of live streaming providers.

Do I need a live streaming provider?

Yes, you need a streaming provider that provides embed code you can copy/paste into the Church Online Platform.

How do I get started with a live stream?

For technical set up, equipment recommendations, and other common questions, watch the Life.Church Tech Team Q&A.

Can we do multiple streams/services in one account?

You can only do one event or stream at a time. To support multiple events, you'd need multiple Church Online Platform accounts.

General Questions

Is there is an invite feature?

There are a couple ways to accomplish this. You can add a navigation link to an invite page or during a service, you can have an invite moment.

Is there a countdown timer?

Yes, a countdown timer will appear for both hosts and guests on the platform when you have services scheduled. If you would like to embed a countdown on your own website, you can find that information here.

Is there a way to add other moments in addition to salvations?

Yes, we have many different moments to choose from, you can learn about them here.

Why doesn't my schedule show all my services?

The scheduling pane will only show the services that are scheduled out two weeks from today's date. If you have a service that is scheduled out longer than that, it will not show until it's two weeks out.

Playback Questions

How can I play a service on a TV?

As of right now, the Church Online Platform only supports streaming on a desktop computer or mobile device.

Why is the audio muted when I first visit the site?

Many web browsers force mute videos that autoplay when you visit a webpage. We recommend you ask your streaming provider if there's a way around this.

How do I prevent YouTube from linking to other videos when ours ends?

You can hide related videos by using the rel=0 query parameter when embedding a video. Visit the YouTube Player Parameters page for more information.

For example, notice the rel=0 parameter at the end of the YouTube link in this embed code:

<iframe width="560" height="315" src="https://www.youtube.com/embed/_OBlgSz8sSM?rel=0" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

How do I hide certain elements or controls (e.g. title, progress bar) on our video player?

Controlling what's visible on your video player is platform dependent. Below you'll find links to documentation for some of the more common video platforms. If yours isn't listed, please check your video provider's documentation to see if this is possible.

Other Questions

Is there a way to chat when the video goes fullscreen on mobile?

The Church Online Platform embeds your streaming provider's player. Some players force fullscreen on specific iOS web browsers. We recommend asking your streaming provider if there's an embed option that prevents fullscreen.


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