Private chat allows a Host to connect one-on-one with an attender on the platform.
Allowing Private Chat
During a Service, the request prayer feature is on by default, but can be toggled off during set up. To do so, uncheck the option to "allow people to request private chat with Hosts via the Reqest Prayer button" inside the content settings when setting up a service. When this is toggled off, it will default to the Offline Prayer form.
Requesting Private Chat
An attender can request prayer during a service by clicking on the "Request Prayer" button while viewing a service, if Prayer is enabled for the Service they are attending.
Inside the Host Chat, Hosts will be notified that an attender has requested prayer. To accept, the Host can tap to "Accept" and enter in to a private session with the attender.
Initiating Direct Chat
Inside the Audience List, a Host can initiate a private, one-on-one chat with any attender that is signed in by simply tapping on their name and choosing the "Chat" option to initiate a direct chat.
While in a private chat, a Host can invite another Host to join the chat that's already in progress. This includes live prayer or a direct chat.
When the conversation ends, you'll be able to leave the chat, which will mark the official end of the conversation. To end a chat, a Host can tap "Leave" at the top right of any private conversation. This works the same for both live prayer or a direct chat.
When a Host or attender is in a live prayer session, a speech bubble displays next to their name on the Audience List, with a number indicating how many sessions they currently have active (updated every ten seconds).
Private chat is only one step in online engagement for your attenders. View some tips to build connection and engagement within the Church Online Platform.