Using Moments During a Service

Manually Post a Moment

Moments are used to reach and engage your attenders during a service. To allow attenders to see Moments, they need to be posted. Anyone with the Host, Admin, or Owner role can access the Host Tools where Moments can be posted during a Service.

• Once your Service is under way, you will have access to the Moments tab.
• Every Moment you added to a service will be displayed here.
• To post a Moment to the Public Chat, tap the Post button for the corresponding Moment.

Automatically Post a Moment

You may want to schedule moments to post automatically so that hosts are freed up to focus on chat and prayer requests.

Setting up the Schedule

To schedule Moments for a service:

1. Edit your service's content from admin by adding in title, video details, notes and more.
2. Turn on the Automatically Post switch within your service content.
3. Choose a time for each Moment to post.
   The post time for Moments is based on the earliest start time of the public chat or the start of the video. For example, if the service starts at 10:00 AM, but you have the public chat starting 10 minutes before at 9:50 AM and the video starting 5 minutes before at 9:55 AM, the moments timing will start at 9:50 AM with the public chat. The video start time is used if there is no public chat.  See Understanding Service Timing.

To schedule the same moment to post at multiple times, simply add another instance of that moment by tapping the "Add Moment" button and setting a unique time for it to post.

Overriding Automatically Posted Moments

When Moments are set to post automatically, hosts will no longer need to post the Moments at specific times. But, should hosts need to take over, they are able to disable the automatic posting of moments. Any unique moment that was added to the service will be able to be posted manually.

Hosts will be able to toggle the automatically posting of moments back on and the posting schedule will pick up at the correct time for each moment.

Delete a Moment

Accidently post a Moment you didn't mean to? No worries! Simply click the 3 vertical dots to the right of the Moment & click the "Delete Moment" button.

Help! I cannot delete moments

Hosts can delete chat messages but not Moments posted in error. Ask an Administrator to remove the Moment for you.

Help! I cannot see my moments when I refresh

Once a moment is posted, and someone either refreshes their screen or joins; any moment that was posted 5 minutes or later will disappear from the feed. Why? We believe moments are a great way to interact with your guests in real-time and by allowing them to disappear after that amount of time shows that they are fresh and important content to look at.