Setting Up Your Custom Domain
Set up your DNS
- Create a CNAME for your Custom Domain that points to ingress.online.church.
Host: Custom domain (e.g.: live.example.church)
Points To: ingress.online.church
TTL (Time To Live): hour is a good default
For more detailed instructions, check with your specific DNS provider.
Add your Custom Domain to the Platform
- From the Admin, go to Setup > Domain.
- Enter the Custom Domain you want to use for the Church Online Platform and save your changes, for example “live.example.church”.
Once you've added a Custom Domain you will be able to check the status. Please note: it can take up to a few hours for your DNS changes to take effect, though our system will know about the new settings immediately.
My Custom Domain is set up correctly but is still directing to its previous target.
DNS settings define the IP address to which a domain name (e.g. live.example.church) points. Those settings have an attribute called TTL which stands for “Time To Live”. This might be set to 1 hour which means that a user’s ISP might remember the DNS setting for an hour, instead of checking every time to see if the value has changed. DNS settings can take a variable amount of time to take effect, which is a good thing in terms of performance for the user but a constraint in terms of how quickly a change takes effect.
If you are using Cloudflare as your DNS host, please make sure that your domain has “DNS only” and not proxied.
Can I use a root domain, such as examplechurch.com or example.church?
No, we are only able to support a subdomain such as live.examplechurch.com or live.example.church. However, you can use your DNS provider to point that domain to your instance of the Platform.
My custom domain stopped working. Help!
If you are experiencing an issue with your URL, you can check for status updates under the Admin page - Set Up - Domain.