Muting and Unmuting Users
A Host can consider muting attenders who are consistently offensive, harassing, or otherwise disruptive. The muted attender is still able to view the service—because we believe the longer a disruptive attender can remain in your service, the longer they have to be impacted by the service and by Jesus. However, their disruptive comments won't affect other attenders.
Muting an attender will mute both their nickname and the IP address associated with it for 24 hours. During that time, the attender's chat messages will not be visible to any other attenders in the service. They will still be able to view the video and participate in live prayer.
Even if a muted user leaves and rejoins the service under a new nickname, they'll still be muted because they've been muted at the IP address-level.
Muting a User
- Admins and Hosts can mute attenders by clicking a chat message and selecting Mute.
- You can also filter or search for users through the Audience List.
After 24 hours, the nickname and IP address will be automatically unmuted, and the attender will be able to participate in the chat. They can be muted again if needed.
Unmuting a User
- Admins and Hosts can choose to unmute attenders before the 24-hour window by clicking their name in the Audience List.
- Select Unmute.
Sometimes clicking Unmute doesn't work. Have another Host try unmuting the user, or wait 24 hours until the user is automatically unmuted.