Understanding Service Timing
The timing for each Service is determined by several factors.
- Schedule Start Time: This will be the time your Service is displayed to start on the Schedule tab for your attenders.
- Service Duration: This will be the length that the Service runs. This does not account for the chat and video offset times discussed below.
- Chat Start and Chat End: These allow your attenders to chat before the Schedule Start Time and after the Service Duration. Public Chat must be enabled to see these options.
- Video Start: You can choose to start playing the video before the Schedule Start Time.
Example Timeline
In this timeline example we are using the following values:
- Schedule Start Time: 10:00 AM
- Duration: 1 hour
- Allow people to chat 10 minutes before the Service begins.
- Allow people to chat 5 minutes after the Service ends.
- Start the video 5 minutes before the Service begins.
*Host Chat will always be available, even if a Service is not underway.
Extend the Current Service Time
It is important to note that when your Church Online service time ends your video stream will also end, so be sure to create a service time that provides enough time for your content.
What if I have a service time approaching and I need to extend the time?
As long as the service is still running, you can go into the admin, edit your service time duration (see above), and save the service. You and your attendees will need to refresh their browsers to see the change. You could use the chat or a moment to tell attendees to refresh.
It is important to note that when your Church Online service time ends your video stream will also end, so be sure to create a service time that provides enough time for your content.
What if I have a service time approaching and I need to extend the time?
As long as the service is still running, you can go into the admin, edit your service time duration (see above), and save the service. You and your attendees will need to refresh their browsers to see the change. You could use the chat or a moment to tell attendees to refresh.